Terms Of Service

Last updated: January 14, 2026

TERMS OF SERVICE

These Terms of Service (Terms) govern your access to and use of patpat-pets.com (the Site) and any related services, features, content, and purchases we provide (collectively, the Service). The Site is operated by PatPat Pets (PatPat Pets, we, us, our).

By visiting the Site and/or purchasing something from us, you agree to be bound by these Terms, plus any additional policies referenced here (such as our Privacy Policy, Shipping Policy, and Returns/Refund Policy, if posted on the Site). If you do not agree, do not use the Site or Service.

We may update these Terms from time to time by posting a new version on this page. Your continued use of the Site after changes means you accept the updated Terms.

  1. ONLINE STORE TERMS
    By using the Service, you represent that you are at least the age of majority in your place of residence, or that you have the legal authority to enter into these Terms.

You may not use our products or the Service for any illegal or unauthorized purpose, and you must comply with all applicable laws and regulations.

Any breach of these Terms may result in termination of your access to the Service.

  1. GENERAL CONDITIONS
    We reserve the right to refuse service to anyone for any reason at any time, to the extent permitted by law.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.

  1. ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
    We try to keep information on the Site accurate, but we do not guarantee that all product descriptions, pricing, availability, or other content is complete, current, or error-free. Any reliance on Site content is at your own risk.

  2. MODIFICATIONS TO THE SERVICE AND PRICES
    Prices for our products may change without notice. We may modify or discontinue any part of the Service at any time, without notice, and we will not be liable to you for doing so.

  3. PRODUCTS OR SERVICES
    Certain products or services may be available exclusively online and may be limited in quantity.

We make reasonable efforts to display product colors and images accurately, but we can’t guarantee your device’s display will reflect the exact appearance.

We reserve the right to limit sales by person, region, or jurisdiction where lawful, and to discontinue any product at any time.

Returns/exchanges, if offered, are governed by our posted Returns/Refund Policy.

  1. ORDERS, BILLING, AND ACCOUNT INFORMATION
    We reserve the right to refuse, cancel, or limit any order for reasons including suspected fraud, unauthorized or illegal activity, or errors in pricing/availability.

If we cancel or change an order, we may attempt to notify you using the contact information you provided at checkout.

You agree to provide current, complete, and accurate purchase and account information, and to promptly update it so we can complete transactions and contact you as needed.

  1. OPTIONAL TOOLS AND THIRD-PARTY SERVICES
    We may provide access to third-party tools or services we do not control. These are provided as is and as available. Your use of third-party tools is at your own risk, and their own terms may apply.

  2. THIRD-PARTY LINKS
    The Site may contain links to third-party websites. We are not responsible for third-party content, policies, or practices. Use them at your own risk.

  3. USER COMMENTS, FEEDBACK, AND SUBMISSIONS
    If you send us ideas, suggestions, reviews, photos, or other materials (Submissions), you grant us a worldwide, royalty-free, perpetual, irrevocable license to use, reproduce, modify, publish, translate, distribute, and display those Submissions in any media for lawful business purposes (for example, product pages, advertising, and social media), unless prohibited by law.

You agree your Submissions will not infringe third-party rights, contain unlawful/abusive content, or include malware.

We may remove content we consider unlawful, offensive, or in violation of these Terms.

  1. PERSONAL INFORMATION
    Your submission of personal information through the Site is governed by our Privacy Policy.

  2. ERRORS, INACCURACIES, AND OMISSIONS
    Occasionally, information on the Site may contain typographical errors or inaccuracies (including product descriptions, pricing, promotions, shipping charges, transit times, and availability). We reserve the right to correct errors and to cancel orders if any information is inaccurate, even after an order is submitted.

  3. PROHIBITED USES
    You are prohibited from using the Site or its content for, including but not limited to:

  • unlawful purposes;

  • infringing intellectual property rights;

  • harassment, abuse, defamation, discrimination, or threats;

  • submitting false or misleading information;

  • uploading viruses or malicious code;

  • collecting personal information of others without permission;

  • spamming, phishing, scraping, or interfering with security features.

We may terminate your access for violating this section.

  1. DISCLAIMER OF WARRANTIES
    To the maximum extent permitted by law, the Service and all products provided through it are provided as is and as available without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

We do not guarantee uninterrupted, timely, secure, or error-free use of the Service.

  1. LIMITATION OF LIABILITY
    To the maximum extent permitted by law, PatPat Pets (and our affiliates, directors, officers, employees, agents, contractors, suppliers, and licensors) will not be liable for any indirect, incidental, punitive, special, or consequential damages, including lost profits, lost revenue, lost savings, loss of data, or replacement costs, arising from your use of the Service or any products purchased through it.

In jurisdictions that do not allow certain limitations, our liability will be limited to the maximum extent permitted by law.

  1. INDEMNIFICATION
    You agree to indemnify and hold harmless PatPat Pets and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, and employees from any claim or demand (including reasonable legal fees) arising out of your breach of these Terms or your violation of any law or third-party rights.

  2. SEVERABILITY
    If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforced to the maximum extent permitted, and the rest will remain in full force and effect.

  3. TERMINATION
    These Terms remain effective unless terminated by you or us. You may stop using the Site at any time.

We may terminate or suspend your access if we believe you violated these Terms. Obligations and liabilities incurred prior to termination survive termination.

  1. ENTIRE AGREEMENT
    These Terms and any policies posted on the Site constitute the entire agreement between you and PatPat Pets regarding your use of the Service and supersede any prior agreements or communications.

  2. GOVERNING LAW
    These Terms are governed by the laws of HKSAR, without regard to conflict of law principles.

  3. CHANGES TO TERMS
    We may update these Terms by posting a revised version on the Site. Your continued use of the Service after updates are posted constitutes acceptance of the changes.

  4. CONTACT INFORMATION
    Questions about these Terms should be sent to support@patpat-pets.com