Payment Policy

We accept the following payment methods:

Visa
Mastercard
Shopify Pay (supported payment options available through Shopify, which may include Shop Pay and other local payment methods depending on your location and device)

Payment processing
All payments are processed securely at checkout through Shopify’s payment services. Available payment options can vary based on your country/region, currency, browser/device, and eligibility.

Pricing and currency
Prices are shown in the currency displayed on our store. If your card or bank account is in a different currency, the final amount may differ due to exchange rates and fees set by your bank or card issuer.

When you are charged
Your payment is authorized and charged when you place an order. If a payment is declined or cannot be verified, the order will not be confirmed.

Payment security
We do not store full credit or debit card details. Payment information is handled securely by Shopify and its payment partners using encryption and fraud-prevention measures.

Verification and fraud prevention
To protect customers and prevent unauthorized transactions, we may review orders for fraud risk. In some cases, we may request additional verification or cancel/refund an order if we cannot confirm payment authorization.

Taxes and duties
Any applicable sales tax/VAT/GST will be calculated and shown at checkout where required. If your order is shipped internationally, import duties, customs fees, and local taxes (if applicable) are the customer’s responsibility unless otherwise stated at checkout.

Refunds
If a refund is approved under our Returns & Refunds Policy, it will be returned to the original payment method used at checkout. Refund timing depends on your bank or card issuer and may take several business days to appear.

Contact
If you have questions about payments or billing, contact us at support@patpat-pets.com and include your order number (if available).